Our Managed Computing (IT support) service is designed to enhance the efficiency and profitability of your operations and has evolved over 14 years to include:

• Unlimited, fixed price IT support contracts that allow you to plan and budget your IT expenditure.

• 24/7 remote monitoring and maintenance

• Unlimited onsite and remote IT support

• Dedicated account manager

• Regular service reports and account management meetings.

• Permanent onsite engineers or scheduled site visits

• Line-by-line annual budgeting with regular budget/actual variance reports.

• Asset management and procurement

• Templated rollouts for fast-expanding retail and service operations

• Server and desktop reloads

• Management of third party relationships to give clients a single point of contact for all things IT

• Our unique business intelligence software combined with our fully integrated reporting suite that is able to report on any metrics you need to see – from performance SLAs, real-time asset inventory, systems utilisation and uptime reporting, to identifying resource gaps, trends, expenditure, and satisfaction levels.

We believe prevention is better than cure, saving cost and downtime: we design many potential faults out of your systems before building them, and our monitoring tools help us catch and fix problems before you know about them.

We take a partnership approach: IT can enhance or hinder many key parts of your operations and we need to understand your business so that we can set the optimal strategy and implementation. It works:

• More than 50% of our clients have been with us for more than 2 years.

• Most of our clients are referred by other clients

• We have successful multinational clients who were startups with us 2 years ago

“With Global-Infotec’s experience and expertise in a wide range of technologies they were able to help Goonpic grow from start-up to national market leader.”

– Anders Reeves, Goonpic Group Senior Director IT & Technical Operations