Every problem you have is logged and tracked until it is resolved. From first contact to case resolution, you have access to the progress we are making with your dedicated Case Portal. Our promises are backed up by an SLA upon which we measure our performance in our regular IT support service reports.

Onsite engineers and scheduled site visits

We can schedule regular site visits from an engineer to offer IT support services at your office location. The frequency and duration of these visits will vary according to your needs and can extend as far as placing one or more  engineers onsite on a full-time basis when the situation demands it.

“Since Global-Infotec took on our IT support, we have seen great improvements in the security and efficiency of our IT network.”

– Lorraine Warren, Executive Assistant, Regester Larkin